International Journal of Advances in Scientific Research and Engineering-IJASRE

SERVICE MANAGEMENT

Article Category: Computer science engineering

DOI: 10.7324/IJASRE.2017.32477

Pages: 36-38

Author: Matthew N. O. Sadiku, Sarhan M. Musa, Osama M. Musa

Abstract: Service management refers to the discipline used in industries to provide IT services. It includes the analysis of service profit and managing enterprises successfully in service competition. It benefits from a strategic service-oriented thinking and standardization in order to improve quality and increase profitability. This paper provides a brief introduction to service management.

Keyword: Service Management, I.T.Service Management

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