HUMIRAS HARDI PURBA; MIFTAH PARID; RAHMAT DODI PRASETYO; RIYADIL JINAN. Service Development Strategy with Quality Function Deployment (QFD) Approach: A Case Study in Banking Service in Indonesia. International Journal of Advances in Scientific Research and Engineering (IJASRE), ISSN:2454-8006, DOI: 10.31695/IJASRE, [S. l.], v. 4, n. 1, p. 38–47, 2018. DOI: 10.7324/IJASRE.2018.32579. Disponível em: https://ijasre.net/index.php/ijasre/article/view/69. Acesso em: 3 jul. 2024.