Ady Widjaja, Widji Astuti and Abdul Manan (2019) “The Relationship between Customer Satisfaction and Loyalty: Evidence on Online Transportation Services in Indonesia”, International Journal of Advances in Scientific Research and Engineering (IJASRE), ISSN:2454-8006, DOI: 10.31695/IJASRE, 5(4), pp. 214–222. doi: 10.31695/IJASRE.2019.33166.