Analysis of the Effect of Information Quality and Easiness on Satisfaction through User Trust of SIAKAD University of Merdeka Malang, Indonesia

Authors

  • L. Taufan Prasetya University of Merdeka Malang, Indonesia
  • Dwi Arman Prasetya University of Merdeka Malang, Indonesia
  • Nanik Sisharini University of Merdeka Malang, Indonesia

DOI:

https://doi.org/10.31695/IJASRE.2021.33976

Keywords:

Information Quality, Easiness, Trust, Satisfaction

Abstract

This study aims to analyze the influence of information quality and ease on trust, to analyze the influence of information quality and ease on user satisfaction, to analyze the effect of trust on user satisfaction and to analyze information quality and ease on user satisfaction through the trust of SIAKAD Unmer Malang. The sample in this study were 75 students. The data analysis technique used path analysis. Based on the results of the analysis, it shows that the quality of information and ease have an effect on trust, which means that quality SIAKAD information supported by ease of operation can increase trust. Information quality and ease have an effect on user satisfaction. This means that user satisfaction can be built through the provision of quality information and ease of use of SIAKAD. Trust affects user satisfaction, which means thatuser trust can build user satisfaction because ease of use is reflected in being satisfied with the information presented at SIAKAD making it easier for activities. Trust mediates the effect of information quality and ease on user satisfaction. This means that user satisfaction can be built if users feel that the information presented is of high quality and makes it easy to operate SIAKAD.

References

Petter, S., DeLone, William H., dan McLean, Ephraim R. (2013). Information Systems Success: The Quest for the Independent Variables. Journal of Information Systems, 29 (IV), 7-61.

William, Stanton, J. 2012. Principles of Marketing (translation). Erlangga. Jakarta.

Almazan A., Demian, Tovar Y.S. & Quintero, J.M.M.. 2017. Influence of Information Systems on Organizational Results. Information System, 62 (2), 303-320.

Mahardika dan Basuki. 2011. Factor Determining Acceptance Level of Internet Banking implementation. Journal of Economics, Business, and Accountancy Ventura. Vol. 10 No. 1: 169-175.

Putra, I. P. A. P. A., I. Putu Gde Sukaatmadja, and I. G. K. Giantari. 2016. The Effect of Perceived Ease of Use, Perception of Risk on Trust and Intention to Buy E-tickets on the Traveloka Site. E-Journal of Economics and Business, Udayana University. 5.9: 3007-3030.

Rahmad, Andri Daisy, Endang Siti Astuti, and Ryadi. 2017. The Effect of Convenience on Trust and Use of SMS Banking (Study on Students of the Department of the Business Administration University of Brawijaya). Journal of Business Administration. Vol. 43 No 1: 36-43

Ginting, D. B., & Marlina, M. R. 2017. Analysis of the Effect of System Quality, Service Quality, Information Quality, Ease of Use, and Perceptions of Benefits on User Satisfaction of E-Filing Facilities. Media Informatics, 16 (1): 20–31.

Wijaya, Chandra and Sesilah Kempa. 2018. The Effect of Trust, Convenience, Quality of Information on Customer Satisfaction Through Purchasing Decisions of Fashion Products at Lazada. Agora. Volume 6 No 2.

Kadir, Abdul. 2010. Introduction to Information Systems. Andi, Yogyakarta.

DeLone, W.H., dan McLean, E.R. 2003. Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, pp. 60-95.

Bodnar, George H and William S Hopwood, 2010. Accounting information system. ANDI Publisher, Yogyakarta.

Pambudi, Bambang Setiyo. 2014. The Effect of Perception of Benefits, Perceptions of Ease, Security, and Availability of Features on Bank Customers' Re-Interest in Using Internet Banking. Journal of Management Studies. Vol. 8, No. 1, 2014.

Priambodo dan Prabawani, B., 2016. The Effect of Perceptions of Benefits, Perceptions of Ease of Use, and Perceptions of Risk on Interest in Using Electronic Money Services (Case Study of Communities in Semarang City). Journal of Business Administration Science, Volume 5, Nomor 2.

Armanda, Ribka. 2015. Analysis of Acceptance Factors and Technology Use in Accounting Information Systems with the TAM Approach. Journal of Accounting Science & Research, Vol. 4, No.3, 2015.

Lee, H.H., Fiore, A.M., and Kim, J., 2010, The role of the technology acceptance model in explaining effects of image interactivity technology on consumer responses. International Journal of Retail & Distribution Management. Vol. 34, No. 8.

Sirdeshmukh, D., Singh, J., & Sabol, B. 2002. Consumer Trust, Value, and loyalty in relational exchanges. Journal of Marketing Vol. 66 No. 1, 15-37.

Sam, F., & Tahir, M. 2010. Website quality and consumer online purchase intention of air ticket. Melaka 75300 Malaysia: Technology Management Department, Faculty of Technology Management & Technopreneurship. University of Technical Malaysia Melaka.

Mayer, R., David, J., & Schoorman, F. 2005. An Integratif Model of Organizational Trus . Academy of Management Review No. 30 No. 3, 709-734.

Kotler, Philip dan Amstrong, Gary, (2014), Principles of Marketing, 12th Edition, Jilid 1 Terjemahan Bob Sabran Jakarta : Erlangga.

Lee Ally dan Yair Levy. 2014. The effect of information quality on trust in e-government systems' transformation, Transforming Government: People, Process and Policy. Vol. 8 Iss 1: 76 – 100.

Hadi, Syamsul., & Novi. 2015. Factors Affecting the Use of Mobile Banking Services. Journal of Economics & Development. Vol.5, No.1.

Utomo, Listanto Tri, Yusa Tomo Ardianto dan Nanik Sisharini. 2017. The Influence of System Quality, Information Quality, Service Quality, on User Satisfaction of Academic Information System Universitas Merdeka Malang. Journal of Information Technology & Management. Volume 5 Nomor 2: 149-160.

Wahyudi, Farid, Harianto Respati dan Yusaq Tomo Ardianto. 2017. Study on DAPODIK Information System: User Satisfaction as Mediation of System Quality and Information Quality on Net benefit. Information and Knowledge Management. Vol.7, No.7: 53 – 62.

Downloads

How to Cite

L. Taufan Prasetya, Dwi Arman Prasetya, & Nanik Sisharini. (2021). Analysis of the Effect of Information Quality and Easiness on Satisfaction through User Trust of SIAKAD University of Merdeka Malang, Indonesia. International Journal of Advances in Scientific Research and Engineering (IJASRE), ISSN:2454-8006, DOI: 10.31695/IJASRE, 7(2), 48–55. https://doi.org/10.31695/IJASRE.2021.33976

Issue

Vol. 7 No. 2 (2021): February-2021

Section

Articles

License

Copyright (c) 2021 L. Taufan Prasetya, Dwi Arman Prasetya, Nanik Sisharini

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.