Study of Integrated Referral Service System

Study Implementation of Malang Mayor Regulation for Handling the Social weaker sections, in Indonesia

Abstract

This study was conducted to describe and analyze the implementation of an Integrated Referral Service System based on Malang Mayor Regulation Number 5 of 2020 concerning the Establishment of an Integrated Referral Service System for Handling the Poor and Poor People in the Social Service of Malang City. The type of research used is descriptive qualitative research with an inductive approach. This research was conducted at describes clearly, in-depth, and systematically the implementation of the Integrated Referral Service System run by the Social Service of Malang City. This Integrated Referral Service System aims to provide convenience for the poor in Malang City to get social assistance. The results of this study indicate that the implementation of the Integrated Referral Service System has been carried out correctly by the procedural. Several inhibiting factors, namely: Serviced offices are still limited so that they need to be added or expanded for service convenience, then the delivery of information to the community is not comprehensive resulting in not all people knowing about this Integrated Referral Service System, irresponsible officers and lack of integrity, disciplinary officers and to subjectivity makes the implementation of an Integrated Referral Service System that aims to be right on target to be not right on target. And they are not finding Standard Operating Procedures uploaded on the official website of the Malang City Social Service even though this is very useful as an additional medium of information to the public about this Integrated Referral Service System. However, there is support from the Malang City Government such as the availability of supporting facilities and infrastructure for adequate officers, the existence of a straightforward Standard Operating Procedure as a work reference, and supported by incentives for officers to make the Integrated Referral Service System run appropriately according to the main task. And existing functions. A straightforward Standard Operating Procedure as a work reference and supported by incentives for officers to make the Integrated Referral Service System run appropriately according to the main task. And existing functions. A straightforward Standard Operating Procedure as a work reference and supported by incentives for officers to make the Integrated Referral Service System run appropriately according to the main task and existing functions.