Contribution to the Study of the Effects of Quality Management "Involvement of personnel" on Organizational Performance in Moroccan Universities

Abstract

The objective of this paper is to study the reliability and validity of the measurement scales as well as the effect of the variable staff involvement on the organizational performance of Moroccan public universities. The measures were constructed from a survey of 155 managers (Presidents, Deans, and General Secretaries), so the study consists of the verification of all the observations collected (71 questionnaires). The methodology adopted is based on the stages advocated by the Chrchill paradigm (1979). Our contribution focuses on the exploratory phase of the development of the scale allowing the emergence of a factorial structure of the theoretical organizational performance variable. After presenting the conceptualization of this construct, the article describes the procedures used to construct a multi-item scale for measuring organizational performance. The results reveal a factorial structure of the organizational performance perceived by the variable staff involvement with a total explained variance of 61.52%. The analysis of the reliability of the principal component scales shows that the items of each scale are correlated and consistent with each other with a reliability index (Cronbach's Alpha) of 75.7%. The same is true for the goodness of fit, which is very good at 72.6%.