Overview of Integrated Population Administration Services at the Probolinggo Regency's of Indonesia


  • Fatimah University of Merdeka Malang Indonesia
  • Agus Sholahuddin University of Merdeka Malang Indonesia
  • Kridwati Sadhana University of Merdeka Malang Indonesia




Implementation, Integrated Population Administration, Public Services.


Population administration fulfils administrative rights, such as public services and protection related to population documents, without discriminatory treatment. Population administration is the service of all population documents by the Presidential Regulation concerning the requirements and procedures for population and civil registration. However, public awareness of the importance of population documents is still deficient; economic conditions and the distance of people from their domiciles, especially those in remote areas/difficult areas, so that there are still many residents who do not have population documents. With integrated services carried out by the Population and Civil Registration Office of Probolinggo Regency, it aims to provide more effective, efficient, fast, and complimentary services. This study aims to describe and analyze population administration services integrating birth certificates, family cards, and child identity cards based on minister of Home Affairs Regulation concerning population administration services at the Probolinggo Regency Population and Civil Registration Service and the obstacles in its implementation. This study uses qualitative methods through observation, interviews, and documentation. The analysis results show that the integrated population administration service has so far been able to adapt to new policies that require using the latest applications in population administration services. More than 1 million residents of Probolinggo Regency who cannot reach population administration service facilities offline and online can be reached and complete the application for population administration and have been facilitated to completion. Besides that, The obstacles faced from the inner side include the policy of refocusing the budget, lack of facilities and infrastructure, and human resources. Meanwhile, the outer side, including the elderly, who lack technology understanding and disabilities, require special officers and internet network disturbances


. Tachjan. 2006. Implementation of Public Policy. Bandung: AIPI.

. Subianto, Agus. 2020. Public Policy (Planning Review, Implementation, and Evaluation). Surabaya: Brilliant, an imprint of MIC Publishing.

. Authority, Ocean. 2011. Politics of Public Policy Formulation. Yogyakarta: Graha Ilmu.

. Adinda, Rizki Aulia; Sonia; Sekarningrum, Tiara Dewi. 2021. Implement Population Administration and Civil Registry Services in Bumiaji Village, Batu City. JISIP: Journal of Social and Political Sciences e-ISSN. 2442-6962 Vol. 10 No. 3 (2021).

. Naqibah, Lulu Shobihatun; Cikusin, Jacob; and Abidin, Agus Zainal. 2021. Implementation of e-Service-Based Population Administration Services (Case Study of e-KTP Services at the Population and Civil Registration Office of Rembang Regency. Journal of Public Response Vol 15, No. 9 of 2021, Pages: 22-30.

. Hasibuan, Erlinda Habib; Badaraduddin; and Karyono. 2020. Implementation of the e-KTP Policy in the Population Administration Service of the City of Padangsidimpuan. Perspective, 9(2) (2020): 465-482.

. Maulana, Ahmad Kevin, and Endang Larasati. 2017. Analysis of Population Administration Services Quality in Klari District, Karawang Regency. In Journal Of Public Policy and Management Review, Vol 6 No. 2 of 2017.

. Rohman, Didik Fatkhur; Hanafi, Imam; and Hadi, Minto. 2011. Implementing Integrated Population Administration Service Policy (Study at the Department of Population and Civil Registry Malang City). Journal of Public Administration (JAP), Vol 1 No 5 Page 962-971.

. Tuju, Melinda, Marthen Kimbul, and Michael Mantiri. 2017. “Quality of Population Administration Services for South Minahasa Regency Population and Civil Registry Service”. In the Journal of the Department of Government Science. Vol 2 No. 2 of 2017.

. Sadhana, Kridawati (2011) The Reality of Public Policy. In: Reality of Public Policy. Malang, UM PRESS

. Nafi, M. and Supriadi B., (2017), ‘Strategies of Tourism. Development through ecotourism Spectrum for Increasing Tourists’ Visit’, in Rural Research and Planning Group and Planning Group, pp. 75–85.

. Intan, D., Sari, P., Widjajani, R., & Noor, T. (2022). Implementation Of E-Government In Improving Public Service: The Policy of the Directorate General of Taxes at the South Malang, in Indonesia. 8(2), 42–46. https://doi.org/10.31695/IJASRE.2022.8.2.6


How to Cite

Fatimah, Agus Sholahuddin, & Kridwati Sadhana. (2022). Overview of Integrated Population Administration Services at the Probolinggo Regency’s of Indonesia. International Journal of Advances in Scientific Research and Engineering (IJASRE), ISSN:2454-8006, DOI: 10.31695/IJASRE, 8(8), 66–72. https://doi.org/10.31695/IJASRE.2022.8.8.8