Study of Management and Public Information Services

Implementation of Regulations on Information Management and Services in Singosari, Indonesia

Abstract

This study was conducted to describe and analyze the Management and Public Information Services in the Efforts of Public Information Disclosure.  The advantages of research as input, criticism, and evaluation, foster an open culture conducive to good governance. The research method employed is qualitative. According to the concept of George C. Edward III, the theoretical approach analyses four elements that determine the success or failure of a policy's implementation: resources, communication, disposition, and bureaucratic structure. The discussion focuses on the Singosari National Artificial Insemination Center's implementation of public information management and services, as well as the limits and mechanisms governing the provision of public information services. This research reveals that the Senior Manager of Information and Documentation of Singosari National Artificial Insemination Center does not have a uniform grasp of Management and Public Information Services. This is due to the inefficient internal communication of the Senior Manager of Information and Documentation the lack of socialization, and the Senior Manager of Information and Documentation's different backgrounds. The signature of a commitment to public information disclosure and budget allocations to assist the Senior Manager of Information and Documentation operations in 2021 demonstrates the leadership's role disposition. Integration of SNI ISO 37001:2016 and SNI ISO 9001:2015 contains a reference to the SOP for Management of Public Information Services. From the research, it can be concluded that the factors contributing to the success of the management and public information services of Singosari National Artificial Insemination Center are adequate infrastructure resources, disposition via support and bureaucratic structure, clarity and conformity of service standard operating procedures, and implementation. Communication is the factor that hinders the success of policy implementation. Therefore, communication and coordination across the Senior Manager of Information and Documentation are required, as well as an increase in human resource capability (HR).