Electronic Signature Policy through the Singo Application at the Secretariat of the DPRD of Malang City

Abstract

This study aims to analyze the application of the Singo application as well as the obstacles and efforts in its implementation based on the Minister of Home Affairs Regulation Number 1 of 2023. The research was conducted at the Secretariat of the Regional People's Representative Council (DPRD) of Malang City. The data analysis technique in this study used qualitative descriptive analysis. The research findings show that implementing Minister of Home Affairs Regulation No. 1 of 2023 through the Singo Application at the Secretariat of the Malang City DPRD is running quite well based on four Edward III policy indicators: communication, resources, disposition, and bureaucratic structure. The socialization conducted has helped internalize the use of the application, although there is still a need for increased training and technical guidance to reduce concerns of TTE misuse. Infrastructure support, such as computers and mobile phones, is adequate, but application maintenance has not been optimized, so manual signatures are still used when disruptions occur. The disposition of implementers shows a supportive attitude, but high workload constraints hinder the effectiveness of the process. Coordination between implementers is good, but human resource capacity building and more effective supervision are needed. It is expected that the secretariat of the Malang City DPRD will conduct periodic socialization, provide online technical guidance, provide additional supervisory personnel, and maintain the Singo application to improve the effectiveness of electronic signature implementation.