Usage of Information Technology in Banking Sectors in Sri Lanka: A Statistical Analysis Approach

Abstract

The usage of information technology (IT) has been injected in many industries across the world. One of the main industry which have been highly impacted by information technology is the banking industry. Internet banking is the picture perfect talk of the present future. It provides numerous benefits to consumers to ease the usage and to reduce the cost of transactions, either via Internet, telephone or other electronic devices. Internet Banking has become one of the most essential technological aspects in the financial industry. Internet banking as the provision of financial services and markets using electronic communication and computation. practically, Internet banking consists of internet payment also called as e-payment, internet trading, and internet banking. Sri Lankans are now enjoying Internet banking facilities via the internet, where it was first introduced in Sri Lanka in March 1999.[1] In some part of Sri Lanka customers are still in their inception. For instance, banking users in Eastern province are less adopted to internet banking compared to the banking users in the western province. Sri Lankan banks are trying to popularize the concept of Internet banking among their customers gradually. Compared to some developed and developing countries, the usage of the Internet to involve in banking activities is at an initial stage in Sri Lanka and it is mainly restricted to checking bank balances. This analytical research tries to analyse the pattern of using internet banking and the factors affecting customers to use internet banking in Sri Lanka. And this research has identified that internet banking is still in its infant stage in Sri Lanka and it experiences a dramatic growth from 2010.